Privacy Policy

1. About SPEROW

SPEROW is a healthcare coordination platform that helps patients connect with qualified surgeons, hospitals, and healthcare providers. We assist users with appointment bookings, care coordination, surgery planning support, and insurance assistance.

This Privacy Policy applies to all users who access or use our website and services.

2. Information We Collect

Depending on how you use our platform, we may collect the following information.

Personal Information

• Full Name
• Mobile Number
• Email Address
• Age
• Gender
• City or Location

Health Information

When you request healthcare services, we may collect:

• Symptoms or health concerns
• Medical history (where applicable)
• Previous surgeries or treatments
• Uploaded medical reports or prescriptions
• Insurance-related information required for coordination

Appointment Information

• Preferred hospital
• Preferred surgeon
• Preferred appointment date and time
• Treatment or surgery requested

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Coordinate appointments with surgeons and hospitals.
• Respond to your enquiries.
• Contact you regarding appointment confirmations.
• Assist with insurance coordination.
• Improve our website and services.
• Provide customer support.
• Send appointment reminders.
• Improve user experience and platform performance.
• Comply with legal obligations.

We only use your information for legitimate healthcare coordination purposes.

4. Sharing Your Information

We may share your information only when necessary.

This may include sharing with:

• Partner hospitals
• Treating surgeons
• Healthcare providers involved in your care
• Insurance companies (when requested by you)
• Service providers who help operate our platform

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

These measures may include:

• Secure servers
• Access controls
• Encryption where appropriate
• Regular system monitoring
• Restricted access to sensitive information

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Improve website performance.
• Understand visitor behaviour.
• Enhance your browsing experience.
• Measure website traffic using analytics tools.

You may choose to disable cookies through your browser settings, although some features of the website may not function properly.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where permitted by law.
• Withdraw consent where applicable.
• Request updates to your information.

To exercise these rights, please contact our support team.

8. Data Retention

We retain your information only for as long as necessary to:

• Provide healthcare coordination services.
• Maintain appointment records.
• Meet legal or regulatory obligations.
• Resolve disputes.
• Improve our services.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

9. Third-Party Services

SPEROW works with independent healthcare providers and service partners, including:

• Hospitals
• Surgeons
• Diagnostic centres
• Insurance providers
• Technology service providers

These third parties have their own privacy practices. SPEROW is not responsible for the privacy policies or practices of external websites or organizations.

10. Children's Privacy

SPEROW is intended for individuals aged 18 years and above.

If healthcare services are requested for a minor, the information must be submitted by a parent or legal guardian.

We do not knowingly collect personal information directly from children without appropriate consent.

11. Marketing Communications

With your consent, we may send:

• Appointment reminders
• Health-related updates
• Service announcements
• New feature updates
• Educational healthcare content

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting our support team.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of SPEROW after changes are published indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

SPEROW

Email: contact@sperow.in

Phone: +91 9912440807

LinkedIn: linkedin.com/company/sperowerse