Terms & Conditions

1. About SPEROW

SPEROW is a healthcare coordination platform that helps patients connect with qualified surgeons, hospitals, and healthcare providers. Our platform simplifies the process of discovering specialists, booking consultations, coordinating surgeries, and assisting with insurance support.

SPEROW is not a hospital, clinic, or healthcare provider. Medical services are provided independently by the respective hospitals and healthcare professionals.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age, or access the platform under the supervision of a parent or legal guardian.
• Provide accurate and complete information during registration or appointment requests.
• Use the platform only for lawful purposes.

We reserve the right to refuse or suspend access if false or misleading information is provided.

3. User Responsibilities

By using SPEROW, you agree to:

• Provide accurate personal and contact information.
• Share truthful medical information when requested for appointment coordination.
• Keep your account information secure.
• Use the platform responsibly and respectfully.
• Follow applicable laws while using our services.

You agree not to:

• Impersonate another person.
• Provide false or misleading information.
• Misuse or interfere with the platform.
• Attempt unauthorized access to our systems.

4. Appointment Booking

SPEROW allows users to request appointments with surgeons and hospitals through our platform.

Please note:

• Appointment requests are subject to the availability of the selected surgeon and hospital.
• Submitting a request does not guarantee a confirmed appointment.
• Our care team may contact you to confirm, reschedule, or collect additional information regarding your appointment.
• Appointment timings may change due to hospital or surgeon availability.

5. Medical Information Disclaimer

The information available on SPEROW, including articles, treatment descriptions, surgery information, and educational content, is intended solely for general informational and educational purposes.

The content on this platform:

• Does not replace professional medical advice.
• Should not be used for self-diagnosis.
• Should not be considered a substitute for consultation with a qualified healthcare professional.

Always consult a licensed medical practitioner regarding your health concerns.

6. Insurance Assistance

SPEROW may assist patients in understanding insurance-related procedures and coordinating with hospitals regarding insurance documentation.

However:

• Insurance approval depends entirely on the insurance provider and the terms of the individual policy.
• SPEROW does not guarantee insurance approval, reimbursement, or cashless treatment.
• Final decisions regarding claims remain with the respective insurance company.

7. Intellectual Property

All content available on SPEROW, including but not limited to:

• Logos
• Graphics
• Illustrations
• Website design
• Text
• Icons
• Images
• Software
• Branding

is owned by SPEROW or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use any content without prior written permission.

8. Privacy

Your privacy is important to us.

By using SPEROW, you agree to the collection, storage, and processing of your personal information as described in our Privacy Policy.

We take reasonable measures to safeguard your personal information; however, no online platform can guarantee absolute security.

9. Third-Party Services

SPEROW works with independent hospitals, surgeons, laboratories, pharmacies, insurance providers, and other healthcare partners.

While we carefully collaborate with trusted partners:

• SPEROW does not own or operate these facilities.
• We are not responsible for the medical services provided by third-party healthcare professionals.
• We are not liable for the actions, omissions, or decisions of any third-party service provider.

10. Limitation of Liability

SPEROW acts solely as a healthcare coordination platform.

To the maximum extent permitted by law, SPEROW shall not be liable for:

• Medical diagnosis.
• Treatment decisions.
• Surgical outcomes.
• Hospital services.
• Clinical negligence.
• Delays in treatment.
• Appointment cancellations by hospitals or doctors.
• Complications arising from medical procedures.

Medical decisions remain solely between the patient and the treating healthcare provider.

11. Cancellation & Rescheduling

Appointments may be cancelled or rescheduled due to:

• Surgeon availability.
• Hospital scheduling.
• Medical emergencies.
• Patient requests.

Users are encouraged to notify our care team as early as possible if they wish to cancel or reschedule an appointment.

12. Prohibited Activities

Users must not:

• Violate any applicable law.
• Upload malicious software or viruses.
• Attempt unauthorized access to the platform.
• Interfere with the website's functionality.
• Use automated tools to scrape or copy website content.
• Use the platform for fraudulent or unlawful purposes.
• Misrepresent medical information intentionally.

Violation of these Terms may result in suspension or termination of access.

13. Changes to These Terms

SPEROW reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of the platform after changes become effective constitutes acceptance of the updated Terms.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this platform shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.

15. Emergency Disclaimer

SPEROW is not an emergency medical service.

If you are experiencing a medical emergency, immediately contact your local emergency services or visit the nearest hospital.

Do not rely on this platform for emergency medical assistance.

16. User Consent

By submitting appointment requests or medical information through SPEROW, you consent to:

• Sharing the necessary information with the selected surgeon or hospital for appointment coordination.
• Being contacted by our care team via phone, SMS, email, or WhatsApp regarding your request.
• Receiving appointment confirmations, reminders, and healthcare-related updates.

Your information will only be shared as required to facilitate the requested healthcare services.

17. Health Information

Users are responsible for providing accurate, complete, and up-to-date health information.

Incomplete or inaccurate information may affect appointment scheduling, treatment planning, or coordination with healthcare providers.

SPEROW is not responsible for any consequences arising from incorrect information provided by users.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

SPEROW

Email: contact@sperow.in

Phone: +91 9912440807

LinkedIn: linkedin.com/company/sperowerse